Refund & Return Policy

Your Satisfaction Comes First.

Refund And Return Policy

We encourage you to carefully review the policy before making a purchase, as it explains the conditions, eligibility, and procedures for refunds, returns, and replacements for products purchased from Medica Herbal Pharma.

At Medica Herbal Pharma, customer satisfaction is our priority. We strive to deliver high-quality herbal and wellness products in excellent condition. As many of our products are consumable and health-related, we follow strict hygiene and safety standards for returns and refunds. Please read this policy carefully before placing an order.

1. Return Eligibility

  • You received the wrong product.
  • The product was damaged during shipping.
  • The product arrived with broken or tampered packaging.
  • The product was expired at the time of delivery.
  • The item has a manufacturing defect.

To be eligible, you must notify us within 48 hours of receiving your order.

Personal Information

  • Full Name
  • Email Address
  • Mobile Number
  • Shipping Address
  • Billing Address
  • Payment Details (processed securely through payment providers)
  • Account Login Information

2. Conditions for Returns

To qualify for a return or replacement:

  • The product must be unused, unopened, and in its original packaging.
  • The original invoice or proof of purchase must be provided.
  • Clear photographs or an unboxing video showing the issue may be required for verification.
  • Return requests submitted after the specified time period may not be accepted.

3. Non-Returnable Items

For safety, hygiene, and quality reasons, the following items cannot be returned or refunded:

  • Opened or used herbal products.
  • Products damaged due to improper handling or misuse.
  • Products without original packaging.
  • Products purchased during clearance or promotional sales, unless they are damaged or incorrect.
  • Products returned without valid proof of purchase.

4. Refund Policy

Once your return request is approved and the product has been inspected, your refund will be processed.

  • Refunds are issued to the original payment method whenever possible.
  • For Cash on Delivery (COD) orders, refunds will be transferred to the customer’s bank account after verification.
  • Refunds are generally processed within 7–10 business days after approval.
  • Your bank or payment provider may take additional time to reflect the refunded amount.

Note: Upon returning the parcel, the remaining payment will be refunded after deducting courier charges.

5. Replacement Policy

If you receive a damaged, defective, expired, or incorrect product, we will arrange a replacement at no additional cost, subject to product availability.

If a replacement is unavailable, a full refund will be issued.

6. Order Cancellation

  • Orders may be cancelled before they are dispatched.
  • Once an order has been shipped, it cannot be cancelled.
  • If a prepaid order is cancelled before dispatch, the refund will be processed using the original payment method.

7. Return Shipping

If the return is approved because of our error (wrong, damaged, defective, or expired product), Medica Herbal Pharma will bear the return shipping cost or arrange a pickup wherever available.

If the return is requested for any other eligible reason, the customer may be responsible for the return shipping charges.

8. Damaged or Incorrect Orders

If your package appears damaged at the time of delivery:

  • Take photographs before opening the package.
  • If possible, record an unboxing video.
  • Contact our customer support within 48 hours of delivery with your Order ID and supporting images.

Failure to report within the specified time may affect your eligibility for a replacement or refund.

9. Refund Rejection

A refund or return request may be declined if:

  • The product has been opened or used.
  • The complaint is raised after the allowed reporting period.
  • The product was damaged due to improper storage or customer negligence.
  • Insufficient evidence is provided to verify the claim.

To exercise these rights, please contact us using the information provided below.

Policy Updates

Medica Herbal Pharma reserves the right to modify or update this Refund & Return Policy at any time without prior notice. Any changes will become effective immediately upon publication on our website.

10. Contact Us

If you have any questions, concerns, or requests about this Privacy Policy or the way Medica Herbal Pharmaâ„¢ collects, uses, or protects your personal information, please reach out to us using the contact details available on our website.